My connection was working but stopped for no reason

Owned by Daria Samkova, created
Last updated: May 03, 2024 by Harsh Bansal
1 min read

This article is only useful to those who already have established a successful connection, but at this moment it fails.

Instructions

If your connection was working but stopped without any changes, please create a support ticket and supply the following information:

  1. The exact time in UTC from when the issue started and when it stopped.

  2. Exact Client ID or a set of Client IDs that experienced connection issues.

How can I create a support ticket?

Thanks for asking, there is a great video to explain, how: