Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

\uD83E\uDD14 Problem

If you are facing difficulties connecting your Paho client to the HiveMQ Cloud cluster, follow these steps for resolution:

\uD83C\uDF31 Solution

  1. Verify that the required port is available in your environment. You can use a verified MQTT client, such as MQTT-CLI, to test the connection.

  2. If the MQTT-CLI client connects successfully, but your Paho client still encounters issues, please contact our support team. Watch this video tutorial on how to create a support ticket: Create a Support Ticket Tutorial

  3. When creating the support ticket, include the following information:

    • Provide the link to the guide you followed.

    • Specify at which step the connection failed and include any error messages received.

      • Copy the text of the error message rather than a screenshot.

    • Share the code of your MQTT client, along with instructions on how to build or compile it, and details on how to execute a test run.

    This detailed information will help our support team better understand and address your specific issue efficiently.

  • No labels