Issue Priorities

The following table describes the meaning behind the four priority categories.

	Meaning	Example

	Meaning	Example
P 1	HiveMQ is completely unavailable or unresponsive and can no longer be used. The broker was identified as the cause of the issue and other components, such as infrastructure have been ruled out as the cause. No workaround has been provided. Priority 1 cases can only occur in production.	A majority of MQTT clients cannot establish connections to HiveMQ and MQTT messages are no longer delivered.
P 2	HiveMQ is still running and responsive, but severe limitations in terms of performance and functionality are in place. The customer's ability to use HiveMQ is impacted significantly and the issue may be repetitive in nature. Unavailability of the HiveMQ service in a non production stage.	Repeated error messages in the HiveMQ log file.
P 3	Minor errors that do not inhibit the overall use of HiveMQ as an MQTT broker.	Extension SDK related questions.
P 4	Cosmetic or documentation related errors. Non HiveMQ related questions.	Asking for recommendations of any kind.