Upload file to the customer support portal

This article provides a detailed guide on how to upload files to the support portal, offering step-by-step instructions for the process. By following the outlined steps, you will be able to successfully upload your files and submit them via the support portal.

 Instructions

1. Go to support.hivemq.com

2. Create a new ticket
   
   

   Open

   

3. Enter the required fields.

   Open

   

4. Scroll down and click on Upload

5. Select the file you want to upload and click "open"

   Alternatively, you can drag and drop files into the "Empty Directory" field

6. Under the section labelled "Cloud files," you will find a comprehensive list of all the files that have been uploaded.