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\uD83E\uDD14 Problem

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Problem

If you are facing difficulties connecting your Paho client to the HiveMQ Cloud cluster

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, follow these steps for resolution:

Solution

1. Verify that the required port is available in your environment using . You can use a verified MQTT client, such as MQTT-CLI, to test the connection.

2. If the MQTT-CLI client connects well, contact support (watch this video successfully, but your Paho client still encounters issues, please contact our support team. Watch this video tutorial on how to create a support ticket https://www.loom.com/share/877a00b3c07042c187d705fa17843eca?sid=76363029-20b3-4ed3-9cfb-6fdc07396def): Create a Support Ticket Tutorial

3. When creating the support ticket, provide include the following information:

   Which

   • Provide the link to the guide

   did you follow (insert the link)

   • you followed.

   • Specify at which step

   did it fail and what was

   • the connection failed and include any error messages received.

     • Copy the text of the error message

   The

   • • rather than a screenshot.

   • Share the code of your MQTT client,

   including

   • along with instructions on how to build or compile it, and details on how to

   give it

   • execute a test run

   .

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1. • .

   This detailed information will help our support team better understand and address your specific issue efficiently.

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