HiveMQ Cloud Starter Plan - Cluster Disappearance

Overview

This article addresses situations where a HiveMQ Cloud Starter plan cluster appears to have disappeared from the Cloud Clusters dashboard.

Issue Description

Users may find that their HiveMQ Cloud Starter plan cluster is no longer visible on the Cloud Clusters page after a period of use, causing connection failures and service disruption.

Root Cause

The most common cause for a cluster disappearing is the expiration of the 15-day free trial period for the HiveMQ Cloud Starter plan.(1)(https://docs.hivemq.com/hivemq-cloud/quick-start-guide.html)

Key Facts About Starter Plan Trial

• The HiveMQ Cloud Starter plan provides a 15-day free trial(1)(https://docs.hivemq.com/hivemq-cloud/quick-start-guide.html)

• No credit card is required for the 15-day trial(1)(https://docs.hivemq.com/hivemq-cloud/quick-start-guide.html)

• After the trial ends, if no payment method has been added, the cluster is removed automatically(1)(https://docs.hivemq.com/hivemq-cloud/quick-start-guide.html)

• Pricing only applies after the 15-day trial ends AND if a payment method was added(1)(https://docs.hivemq.com/hivemq-cloud/quick-start-guide.html)

• Unfortunately, once a trial cluster is automatically removed, the data cannot be recovered. You will need to create a new cluster.