How to Securely Send Files to HiveMQ Support

When sending sensitive files (e.g., configuration files containing passwords) to HiveMQ Support, it is important to encrypt them using our public key. This ensures that only HiveMQ Team can read the content, keeping your information secure during transmission.

Instructions

1. Download the GPG app for your OS

2. Save the following GPG public key to encrypt files for HiveMQ Support:

3. Import the key: gpg --import hivemq-support-public-key.asc

4. Verify the fingerprint: gpg --fingerprint "HiveMQ Support"

5. Confirm it matches the fingerprint listed in the app. E.g.

How to Encrypt a File

Once the key is imported, you can encrypt any file before sending it to HiveMQ Support. For example, to encrypt example.xml:

• example.xml → the file you want to send

• example.xml.gpg → the encrypted file you will send to HiveMQ

• --recipient "HiveMQ Support" → ensures the file is encrypted for HiveMQ Support only

After encryption, send only the .gpg file to HiveMQ Support. Do not send the unencrypted file.

Notes

• Always verify the public key fingerprint before encrypting files.

• Only HiveMQ Support Team can decrypt files sent with this key.