How to Change Your Account Email Address in HiveMQ Cloud

If you need to update your email address associated with your HiveMQ Cloud account (for example, due to a domain change), this guide explains how to request that change.

Instructions

📌 Important Notes

• Email address changes are not currently self-service.

• You’ll need to contact HiveMQ Support to request the change.

• Only account owner can initiate this change.

🧾 What You’ll Need

• Your current account owner email address

• The new email address you want to use for the owner

• (Optional) A reason for the change (e.g., domain migration)

🛠️ Steps to Request an Email Address Change

1. Contact Support

   • Go to HiveMQ Support or use the in-app contact form.

   • Use the subject: Request to Change Account Email Address

2. Provide the Following Info:

   • Current email: yourname@old-domain.com

   • New email: yourname@new-domain.com

   • Your cluster ID or company name (if applicable)

3. Wait for Confirmation

   • The HiveMQ team will process your request internally.

   • Once updated, you will receive a verification email at your new address.

4. Verify the New Email

   • Check your inbox (and spam folder).

   • Follow the link to confirm your new email address.

✅ Example Request Format

Subject: Change Account Email Address
Message:
Hi HiveMQ team,
I would like to change my account email from johnannes.muster@examplesoft.com to admin@bettersoft.com due to a domain migration.

I am ready to confirm via both email johnannes.boober@examplesoft.com and admin@bettersoft.com.

Thank you!
– Jonhannes

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