Control Center Access in HiveMQ Cloud Starter Plan

Question

In the HiveMQ Cloud Starter plan, only the organization owner—i.e., the user who created the organization—has access to the Control Center. This is an intentional limitation of the Starter tier and not a bug or configuration issue.

Answer

Key Points

• Access Limitation: Only the owner of the organization can log in to the Control Center. No additional roles or permissions (e.g., admin or contributor) can currently be granted access.

• Workaround: If multiple users need access, they must share the owner's login credentials. This is not ideal and should be done cautiously to manage security and accountability.

• Feature Request Option: Customers can request enhancements via a feature request. In this case, the customer declined to pursue a request for additional roles or multiple owners.

• No Incident or Bug: This is not a platform issue. The behavior aligns with current product design for the HiveMQ Cloud Starter tier.

• Documentation Impact: No changes to official documentation were needed based on this support interaction.

Customer Learning / Takeaway

Customers using HiveMQ Cloud Starter should plan around the limitation that only one user—the owner—has access to the Control Center. If broader access or role-based access control is a requirement, customers may want to consider upgrading to a higher plan or submitting a feature request to HiveMQ.