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\uD83E\uDD14 Problem

My If you are facing difficulties connecting your Paho client cannot connect to the HiveMQ Cloud cluster, follow these steps for resolution:

Verify that the required port is available in your environment using . You can use a verified MQTT client, such as MQTT-CLI, to test the connection.
If the MQTT-CLI client connects well, contact support (watch this video successfully, but your Paho client still encounters issues, please contact our support team. Watch this video tutorial on how to create a support ticket https://www.loom.com/share/877a00b3c07042c187d705fa17843eca?sid=76363029-20b3-4ed3-9cfb-6fdc07396def): Create a Support Ticket Tutorial
When creating the support ticket, provide include the following information:
Which
- Provide the link to the guide
did you follow (insert the link)
- you followed.
- Specify at which step
did it fail and what was
- the connection failed and include any error messages received.
  - Copy the text of the error message
The
- - rather than a screenshot.
- Share the code of your MQTT client,
including
- along with instructions on how to build or compile it, and details on how to
give it
- execute a test run.
This detailed information will help our support team better understand and address your specific issue efficiently.

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