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  1. Check the hivemq.log file at each cluster node

  2. Make sure on every node there is a success log message like the following:
    Node AAAAA:

    Code Block
    INFO  - Created diagnostic zip '/opt/hivemq/log/diagnostic/diagnostic-20230501-061447-AAAAA.zip' successfully.

    Node BBBBB:

    Code Block
    INFO  - Created diagnostic zip '/opt/hivemq/log/diagnostic/diagnostic-20230501-061447-BBBBB.zip' successfully.

    Node CCCC:

    Code Block
    INFO  - Created diagnostic zip '/opt/hivemq/log/diagnostic/diagnostic-20230501-061447-CCCCC.zip' successfully.

  3. Download files which have the same date and time from all nodes manually and upload to HiveMQ Support for analysis.

Info

The file name diagnostic-20230501-061447-CCCCC.zip means that the archive generation started on the date 2023-05-01 at 06:14:47 and the node is CCCCC.

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